Returns and exchange

If something does not fit or is not what you expected, you can return or exchange it within 7 days of delivery.

What can be returned

• Unused, unwashed and unaltered pieces
• With all original tags and packing
• The complete set as it was delivered, including dupatta and bottom

What cannot be returned

• Pieces that have been worn, washed, altered or damaged after delivery
• Requests made after 7 days from delivery

Minor shade difference between the photo and the fabric is normal in dyed and printed fabric and is not treated as a defect.

How to start a return or exchange

1. WhatsApp or call us within 7 days of delivery with your order number
2. Tell us which piece and whether you want an exchange or a refund
3. We arrange a pickup where our courier serves your pincode. Otherwise we share the address to send it to
4. Once the piece reaches us and passes a quality check, we send the exchange or process the refund

Refunds

Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded to your bank account or UPI ID. Refunds are processed within 5 to 7 working days of the piece reaching us, and your bank may take a further 3 to 5 working days. The shipping charge is not refunded unless we sent the wrong or a damaged piece.

Wrong or damaged piece

If you receive a wrong or damaged piece, contact us within 48 hours of delivery with photos and an unboxing video. We replace it or refund it in full, including shipping.

Cancelling an order

You can cancel free of charge before the order is dispatched. Message us with your order number.

The House of Sayssy
Shop No. B-112 & 113, 1st Floor,
ICC (VIP) Market, Opp. Safal-1, Raipur,
Ahmedabad 380002, Gujarat, India
Phone and WhatsApp: +91 92751 70271
Email: info@thehouseofsayssy.com